We want you to feel good about every purchase! If something isn't quite right, we're happy to help you find a solution.
Our 30-Day Return Policy
We accept returns and exchanges within 30 days of delivery.
To be eligible for a return or exchange, items must be:
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Unworn, unwashed, and in their original condition
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Free of stains, odors, or signs of use
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Returned with original tags and packaging, where applicable
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Accompanied by proof of purchase
Full-Price Items: Eligible for a refund to the original payment method, exchange, or store credit.
Markdown Items (Prices Ending in .99): All items with prices ending in .99 are markdown items and are eligible for exchange or store credit only. Refunds to the original payment method are not available for these items.
For hygiene reasons, underwear and other intimate apparel that have been worn or tried on without a protective barrier cannot be returned or exchanged.
How to Start a Return or Exchange
To request a return or exchange, please contact us through our Contact Us page within 30 days of receiving your order.
Include your order number, the item(s) you'd like to return, and whether you'd prefer a refund (if eligible), exchange, or store credit.
We'll provide instructions for completing your return. Please do not send items back without first contacting us.
Exchanges
Need a different size or style? We're happy to help!
Exchanges are subject to product availability. If your preferred item is unavailable, we can offer store credit for eligible returns.
If your replacement item costs more than the original purchase, you'll be responsible for the difference.
Refunds & Store Credit
Once we receive and inspect your return, we'll notify you of its approval.
Refunds: Approved refunds for full-price items will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Store Credit: Approved markdown returns will receive store credit equal to the amount paid for the returned item, after any applicable discounts. Store credit can be used toward future purchases at Faerie's Dance.
Original shipping charges are nonrefundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of packages lost in transit.
Damaged, Defective, or Incorrect Items
If there's a problem with your order, please contact us as soon as possible after delivery.
Include your order number and photos of the issue, if applicable. We'll work with you to arrange an appropriate replacement, refund, or other resolution at no additional shipping cost to you.
Questions?
We're always happy to help! If you have questions about a return, exchange, or product, please visit our Contact Us page.
Thank you for shopping thoughtfully with Faerie's Dance!